Cluster Analysis Is Frequently Used to Segment Customer Information for CRM

question 81

True/False

Cluster analysis is frequently used to segment customer information for CRM systems to help organizations identify customers with similar behavioural traits, such as clusters of best customers or one-time customers.

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Definitions:

Schedule an Appointment

To schedule an appointment means to arrange a specific time and date to meet or engage in a professional service.

Billing Problem

Issues or errors encountered with the processing of charges for medical services or treatments.

Proper Fee

An appropriate or justified charge for a service or product, often determined by cost, market value, and quality.

Individual Charge

A specific amount of money billed to a person for a product or service.