Business-Facing Processes Are Invisible to the External Customer but Essential

question 29

True/False

Business-facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

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Definitions:

Primary Processes

The core activities that directly contribute to the production of goods or provision of services in an organization, such as manufacturing, assembly, and service delivery.

Value Chain

A series of activities carried out by a company to deliver a valuable product or service to the market.

Upstream Costs

Expenses incurred in the early stages of a product's lifecycle, typically including exploration and development costs.

Downstream Costs

Expenses incurred later in the production process or in relation to post-production activities.