____________________________ Are Invisible to the External Customer but Essential to the Effective

question 7

Short Answer

____________________________ are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

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Definitions:

Cost of Preferred Stock

The dividend required to be paid by an entity for the funds received from issuing preferred shares, typically expressed as a percentage.

Weighted Average Cost of Capital (WACC)

The average rate of return a company is expected to pay its securities holders, weighted by the proportion each financing source contributes to the total capital structure.