____________ Costs Are Costs That Can Make Customers Reluctant to Switch

question 40

Short Answer

____________ costs are costs that can make customers reluctant to switch to another product or service.

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Definitions:

70-20-10 Model

A learning and development framework suggesting that individuals obtain 70% of their knowledge from job-related experiences, 20% from interactions with others, and 10% from formal educational events.

On-The-Job Experiences

On-The-Job Experiences involve learning and acquiring skills directly within the workplace through performing job-related tasks rather than through formal educational programs.

Formal Learning Activities

Structured educational experiences that are designed and delivered by professional institutions or organizations to achieve specific learning outcomes.

Distal

Relates to being situated away from the center or point of reference, often used in describing physical locations on the body or in psychological constructs.