The Research Is Clear: High Performance Work Systems Such as Quality

question 105

True/False

The research is clear: high performance work systems such as quality circles, job rotation, teams, and total quality management decrease absenteeism and turnover and increase company profits.

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Definitions:

Behavioral Observation Scale

A systematic method for assessing job performance based on directly observing and recording an employee’s behavior in the workplace.

Critical Incidents

Specific situations or events that significantly impact operations or personnel, often used in performance assessments and training.

Distributional Error

A distributional error occurs when the rater tends to use only one part of the rating scale.

Rating Scale

A method for assigning a value to a variable or a performance level, often for the purpose of evaluation or assessment.