Pavel Is Using the Story Line Approach in His Presentation

question 53

Multiple Choice

Pavel is using the story line approach in his presentation.He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation.After telling the story of a sandwich chain that trained its workers in a particular customer service approach,he says,"Within six months,their complaints dropped by half,and their customer satisfaction increased by 18 percent." What aspect of a business story does that statement represent?

• A) the plot
• B) the setting
• C) the characters
• D) the resolution
• E) the moral or lesson

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Definitions:

Dextrose 5%

A medical solution composed of 5% dextrose (sugar) in water, used for intravenous administration to provide patients with calories and fluids.

Ineffective Breathing Pattern

A condition characterized by a lack of sufficient or effective respiratory function, which can impact oxygen and carbon dioxide exchange in the body.

Acute Respiratory

Acute respiratory refers to sudden and severe respiratory conditions, such as infections, asthma attacks, or respiratory distress, requiring immediate medical attention.

Lung Disease

A general term for illness or disorders affecting the lungs, which can impact breathing and oxygen exchange in the body.