Pavel Is Using the Story Line Approach in His Presentation

question 31

Multiple Choice

Pavel is using the story line approach in his presentation.He says that the coffee shop chain he works for faces the challenge of improving its customer service orientation.After describing a sandwich chain that is similar to his company in size and target market,he explains the specific approach to training that the sandwich chain implemented in order to improve customer service.What aspect of a business story does his explanation about the training program represent?

• A) the plot
• B) the setting
• C) the characters
• D) the resolution
• E) the moral or lesson

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Definitions:

Multiple Voting

A voting system where voters can cast multiple votes for a candidate or issue, often used to indicate the strength of preference in decision-making processes.

Consensus

A general agreement or shared decision among a group, often reached through collaborative and inclusive discussion.

Final Decision

The ultimate conclusion or resolution reached at the end of a decision-making process.

Subjective Influences

Personal opinions, feelings, and biases that can affect an individual's perception and decisions.