Which of the Following Is the Most Effective Way of Delivering

question 3

Multiple Choice

Which of the following is the most effective way of delivering a bad-news message to a long-term client?

• A) Minako uses you-voice in her written message to deliver the bad news.
• B) Brian provides long descriptions of what the client did wrong.
• C) Sandra meets with the client,provides a rationale,and discusses impacts.
• D) Tommy leaves a voice message on the client's telephone.
• E) Calvin writes a letter couching the decision in legal language.

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Definitions:

In Transit

Refers to goods or individuals that are in the process of being transported from one location to another.

Nonconforming Goods

Refers to products or goods delivered under a contract that fail to meet the specifications or standards agreed upon.

Acceptance

The act of agreeing to the terms of an offer, thus creating a binding contract between the parties.

Buyer

An individual or entity that purchases goods or services from a seller for money or other agreed consideration.