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List the guidelines for delivering bad-news messages.
Creativity
The ability to produce original and valuable ideas or solutions by thinking outside conventional boundaries or patterns.
Motivation
The processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal.
Product Innovations
The introduction of a good or service that is new or significantly improved with respect to its characteristics or intended uses.
Process Innovations
Refers to the implementation of a new or significantly improved production or delivery method, contributing to increased efficiency and effectiveness.
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