A Person Who Has to Deliver a Bad-News Message Should

question 33

Multiple Choice

A person who has to deliver a bad-news message should gather as much information as possible from a variety of sources to reduce the

• A) credibility of the message.
• B) severity of the situation.
• C) impact on both the sender and the receiver.
• D) probability of making subjective judgments.
• E) controllability of the situation.

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Definitions:

Inequality

A situation where resources, opportunities, and rights are distributed unevenly among members of a society.

Resocialization

The process by which individuals undergo a transformation in their personality by discarding former behavioral patterns and accepting new ones, often in new social contexts.

Convergence

In communication and social psychology, convergence refers to the process by which individuals adjust their communicative behaviors to be more similar to their communication partners, promoting understanding and rapport.

Reconciles

The process of making one belief, fact, or action compatible with another, often involving the resolution of differences and restoration of harmony.