Tomas Has to Write a Letter Denying a Customer's Request

question 68

Multiple Choice

Tomas has to write a letter denying a customer's request for a free replacement for her two-year-old business laptop,which is past its warranty.Which of the following is an appropriate buffer statement he might use?

• A) I am sorry to hear that your laptop is no longer performing as expected.
• B) Are you certain that you have not dropped or otherwise mishandled your computer?
• C) Your computer is outdated,and some performance issues are to be expected at this point.
• D) The warranty on your laptop expired ninety days after purchase.
• E) Our records show that you decided not to purchase the extended warranty that was offered to you at the time of purchase.

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Definitions:

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