Gus,the General Manager at Fireball Manufacturing,has to Deliver a Negative

question 58

Multiple Choice

Gus,the general manager at Fireball Manufacturing,has to deliver a negative performance evaluation to Tina,a customer service representative.During the meeting,Gus first thanks Tina for her kindness to fellow employees,then he delivers the bad news.Finally he ends the review with an expression of goodwill.In this situation,Gus is applying the ______ approach for delivering the bad-news message.

• A) sandwich
• B) teaser
• C) buffer
• D) sugarcoat
• E) direct

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Definitions:

Variable Costing

An accounting method that includes only variable production costs--such as materials, labor, and overhead--in the cost of a unit of product.

Unit Product Cost

The total cost to produce one unit of a product, including materials, labor, and overhead.

Cost Structure

The composition of a firm's fixed and variable costs, used to understand the financial impact of its operations and pricing strategies.

Unit Product Cost

The total cost to produce one unit of a product, including direct labor, direct materials, and allocated overhead expenses.