Erik Is a Manager Who Organizes His Department into Teams

question 39

Multiple Choice

Erik is a manager who organizes his department into teams at the beginning of September.By December,he worries because the teams are still having conflict and do not seem very productive.What would be the best advice to give Erik?

• A) Conclude that his workers are not team-oriented people.Abandon the experiment before work falls further behind.
• B) Be patient because the teams are in the storming stage.Give them time to reach the norming and performing stages.
• C) Conclude that he made a mistake in the makeup of the teams.Reassign people to new teams and start over.
• D) Be patient because the teams are in the norming stage.Give them time to reach the more productive performing stage.
• E) Conclude that the teams are spending too little time on work.Start to sit in meetings and direct activities.

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Definitions:

Customer Preferences

Refers to the desires, tastes, or inclinations that customers have regarding products or services, which can influence their buying behavior.

Internal Customers

Employees or departments within an organization that rely on others within the same organization for products, services, or information.

Continuous Improvement

An ongoing effort to improve products, services, or processes by making small, incremental improvements over time, rather than through big, radical changes.

Current Performance

The present level of effectiveness and efficiency with which tasks and goals are being achieved by individuals or organizations.