Difficult Conversations Can Be Handled Successfully by

question 60

Multiple Choice

Difficult conversations can be handled successfully by

• A) hearing everybody's story.
• B) agreeing with everything you hear.
• C) using the either/or approach.
• D) invalidating the perspective of other people.
• E) adopting a message-delivery stance.

---

Definitions:

Lazarus

Refers to Richard Lazarus, a psychologist known for his theory on stress and emotion, particularly how individual appraisal of a situation affects their emotional reaction.

Inventory of Life Changes

A tool used to assess the amount of stress caused by changes in a person's life over a certain period of time.

Illusory Correlation

The perception of a relationship between two variables when no such relationship exists.

Transtheoretical Model

The stages we progress through during behavior change.