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The two major classifications of issues in the business/consumer relationship are
Diversity
The inclusion and representation of different types of people (such as different races, cultures, genders, etc.) in a group or organization.
Inclusion
The practice of ensuring individuals or groups are valued, respected, and supported fully in an environment, regardless of their backgrounds or characteristics.
Multiple Culturalism
An approach or policy that recognizes and values a diversity of cultures within a society, encouraging the maintenance and expression of cultural identity.
Cultural Sensitivity
The awareness, understanding, and respect for the differences and complexities in cultural practices, beliefs, and values.
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