The Two Central Issues of Goods and Services Are

question 51

Multiple Choice

The two central issues of goods and services are

• A) price and warranties.
• B) reliability and durability.
• C) quality and safety.
• D) value and function.

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Definitions:

Perceptual Distortion

An error in perception resulting from individual biases or misinformation, affecting the interpretation of reality.

Attribution Theory

A theory that holds that people look for two causes to explain the behavior of others: internal attributions, which are personal characteristics of others, and external attributions, which are situational factors.

Behavior

The actions, reactions, and functioning of an individual or group in response to external and internal stimuli, observed in various contexts.

Halo Effect

A perception problem through which we form a positive or negative bias of an individual based on our overall impressions of that person.