The Initial Part of the Total Quality Management Process Is

question 64

Multiple Choice

The initial part of the total quality management process is to

• A) define quality in terms of customer expectations and requirements.
• B) develop standards and specifications for quality.
• C) design efficient production processes.
• D) develop customer satisfaction surveys.

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Definitions:

Nomothetic Approach

An approach focusing on studying what we share with others (laws or generalizations applicable to all members of a population).

Behavioral Diagnosis

A process in psychology used to determine the specific behavior patterns and mental processes underlying an individual's difficulties.

Concurrent Validity

The degree to which the measures gathered from one assessment tool agree with the measures gathered from other assessment techniques.

Predictive Validity

refers to the extent to which a score on a scale or test predicts future performance on a related task.