An Important Criticism of Total Quality Management Is That It

question 17

Multiple Choice

An important criticism of total quality management is that it

• A)tried to do too much.
• B)never did anything to define quality.
• C)actually took focus off of the customer.
• D)focused too much on adherence to standards,taking the enjoyment out of work.

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Definitions:

Sign Test

A non-parametric test used to determine if there is a statistically significant difference between paired observations.

Matched Pairs

A study design where subjects are paired based on certain criteria, with one member of each pair receiving the treatment and the other serving as a control.

Ordinal Data

Data that is categorized based on order or ranking, but where the intervals between the categories are not necessarily consistent or known.

Normally Distributed

Describing a distribution that follows a normal curve, with most observations clustering around the mean and tapering off symmetrically towards the extremes.