Which of the Following Statements About Clients Is BEST

question 77

Multiple Choice

Which of the following statements about clients is BEST?

• A)Client refers to the entire customer organization.
• B)Clients tend to be concerned with receiving the project as quickly as they can possibly get it.
• C)Client groups tend to have similar agendas.
• D)A single presentation is best when dealing with all client groups in an organization so that everyone hears exactly the same message.

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Definitions:

Ombudsperson

A designated individual from whom employees may seek counsel for resolution of their complaints.

Negotiation

The process of discussing and reaching an agreement between two or more parties, each with its own interests and objectives.

Mediation

A confidential and voluntary process involving a neutral third party to help resolve disputes or conflicts.

Wrongful Dismissal

A lawsuit filed in a court by an employee alleging that he or she was dismissed without proper contractual or “reasonable” notice.