Herb Kelleher of Southwest Airlines Frequently Takes Southwest Flights to Check

question 86

Multiple Choice

Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and informally interview passengers to find out how satisfied they are with their service.Herb's attention to customer service and emphasis of it over profits permeates the organization.Southwest's corporate culture is influenced strongly by:

• A)Reward systems.
• B)Rules and procedures.
• C)Key organizational members.
• D)Environment.

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Definitions:

Least Squares Regression Line

This is a straight line that best fits the data on a scatter plot, minimizing the sum of the squares of the vertical distances of the points from the line.

Sales

The transactions or processes involved in the selling of goods or services to customers, often measured to gauge business performance.

Experience

Relates to the knowledge or skill acquired by a person over time through involvement in or exposure to events, practices, or activities.

Scatter Diagram

A scatter diagram, also known as a scatter plot, is a type of graph used in statistics to display values for typically two variables for a set of data. The data is displayed as a collection of points, each representing the value of one variable determining the position on the horizontal axis and the value of the other variable determining the position on the vertical axis.