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It is sometimes difficult to predict memory performance outside of the lab because
Sales Call
A communication, often by telephone or in person, initiated by a salesperson to engage a potential customer.
Approach
The method or strategy used to initiate contact or interaction, particularly in a sales context, with the goal of building a relationship or making a sale.
Rephrasing Question
A question in which the salesperson rephrases what the prospect has said in order to clarify meaning and determine the prospect’s needs.
Prospect's Concern
Any issue or question that a potential customer has regarding a product or service, which may affect their purchasing decision.
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