In Making Judgments About Category Membership,participants

question 52

Multiple Choice

In making judgments about category membership,participants

• A)base their judgments entirely on typicality of the stimulus.
• B)will not judge a stimulus to be in the category unless the stimulus resembles the category prototype.
• C)often make a distinction between typicality and actual category membership.
• D)usually base their judgments on factors other than typicality.

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Definitions:

Ethics

Moral principles that govern a person's behavior or the conducting of an activity, guiding what is right and wrong.

Customer Service

The provision of assistance and advice by a company to those people who buy or use its products or services.

Listening

The act of attentively receiving information through hearing and understanding what is being communicated.

Customer Complaints

Expressions of dissatisfaction or reports of failure in a product or service from customers to the provider.