Examlex
Which of the following is not true about deep structure institutions?
Order Management
The process of efficiently tracking and fulfilling sales orders, from initial receipt through to delivery to the customer.
Customer Service
The support and assistance provided by a company to those people who buy or use its products or services.
Service Recovery
The actions a company takes to correct a problem that a customer has encountered with its service, aimed at restoring customer satisfaction.
Customer Service
The direct interaction between a consumer making a purchase and a representative of the company that is selling it.
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