When Prejudicial Attitudes Provide Some Benefit to the Person That

question 24

Multiple Choice

When prejudicial attitudes provide some benefit to the person that holds them,what functions do they serve? ​

• A)​ego-defensive
• B)​reward
• C)​utilitarian
• D)​value-expressive
• E)​knowledge

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Definitions:

PDCA

A continuous improvement model that involves four stages.

Continuous Improvement

A persistent attempt to better products, services, or processes by making both minor and major improvements.

TQM

Total Quality Management; a comprehensive approach focused on continuous improvement in all aspects of an organization through quality control, customer focus, and employee involvement.

Zero Defects

A quality management philosophy that aims for the minimization and elimination of defects in manufacturing processes and products.