Assuming a Customer Claim Will Be Granted,what Type of Response

question 14

Multiple Choice

Assuming a customer claim will be granted,what type of response will allow the company to build a better relationship with the customer?

• A)Direct
• B)Indirect
• C)Condolence
• D)Goodwill
• E)Thank you

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Definitions:

Fiberglass Cast

A lightweight and durable cast made of fiberglass material used to immobilize and support broken or injured limbs.

Plaster of Paris

A quick-setting gypsum plaster consisting of a fine white powder, which hardens when moistened and allowed to dry.

Elevate Casted Arm

The practice of raising an arm with a cast above the level of the heart to reduce swelling and pain.