________ Business Messages May Include Procedural Information or Instructions

question 17

Multiple Choice

________ business messages may include procedural information or instructions.

• A)Bad news
• B)Persuasive
• C)Routine request
• D)Goodwill
• E)Call to action

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Definitions:

NLRA

The National Labor Relations Act, a foundational statute in United States labor law that protects the rights of employees to organize and to bargain collectively with their employers, and to engage in other protected concerted activities.

Bargaining Process

Negotiations between employers and employee representatives (usually unions) on work conditions, wages, and benefits aiming for a mutual agreement.

First Contract Negotiations

This term refers to the initial bargaining and agreement process between an employer and a newly formed or recognized union to establish terms of employment.

Interest Arbitration

A dispute resolution method in which an impartial arbitrator makes a binding decision on the terms of a labor contract, used when negotiation parties cannot reach an agreement.