When Responding to a Customer Request or Complaint,how Can a Writer

question 46

Multiple Choice

When responding to a customer request or complaint,how can a writer achieve the best results possible?

• A)By indicating how company policy determines the response to the request or complaint
• B)By indicating a more appropriate method of filing the request or complaint
• C)By identifying who is at fault regarding the request or complaint,and then offering a solution anyway
• D)By offering future discounts and benefits to ensure loyalty
• E)By showing understanding for the customer request or complaint

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Definitions:

Place Cells

Neurons in the hippocampus that become active when an animal is in a specific location in its environment, playing a crucial role in spatial memory.

Grid Cells

Neurons found in the brains of many animals that enable them to understand their position in space.

Associative-Link Expectancy

A representation containing knowledge of the association of two events that occur together.

McDonald's Golden Arches

A symbol of McDonald's, recognized worldwide, which can elicit conditioned responses (such as hunger or craving) through its association with fast food.