When Writing a Customer Claim Message,what Should Be Included When

question 64

Multiple Choice

When writing a customer claim message,what should be included when considering the purpose of the message?

• A)What you want the audience to do after receiving the message
• B)What the audience needs to know to grant the claim
• C)The benefits to the audience if they grant your claim
• D)Areas if potential resistance
• E)What will motivate the audience to accept your idea

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Definitions:

Dodd-Frank Act

The Dodd-Frank Act is comprehensive financial reform legislation enacted in 2010 in the United States, aimed at reducing risks in the financial system by increasing transparency and accountability.

FDIC

The Federal Deposit Insurance Corporation, a U.S. government agency that insures deposits at banks and thrift institutions, safeguarding depositors' money.

Financial Institutions

Organizations that provide financial services, including banks, insurance companies, and investment firms.

Charge Accounts

Credit accounts provided by retailers to customers, allowing them to purchase goods or services on credit and pay at a later date.