When Writing a Customer Claim Message,what Should Be Included When

question 64

Multiple Choice

When writing a customer claim message,what should be included when considering the purpose of the message?

• A)What you want the audience to do after receiving the message
• B)What the audience needs to know to grant the claim
• C)The benefits to the audience if they grant your claim
• D)Areas if potential resistance
• E)What will motivate the audience to accept your idea

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Definitions:

Extinguished Conditioned Response

The gradual weakening and disappearance of a conditioned response after the conditioned stimulus is presented repeatedly without the unconditioned stimulus.

Pause

A temporary stop or break in action or speech, used for effect, hesitation, or to separate ideas.

Adaptive Value

The extent to which a trait or behavior positively affects an organism's survival and reproductive success.

Lighted Gas Stoves

Gas stoves that are ignited and in operation, producing a flame for cooking or heating purposes.