You Need to Write a Letter to a Customer Denying

question 86

Multiple Choice

You need to write a letter to a customer denying a claim as the customer is responsible for the problem that she is asking you to fix.In this situation,________.

• A)the direct approach is best to buffer the bad news
• B)the direct approach is preferred so that you get right to the point without introductory pleasantries
• C)the indirect approach alleviates the need to phrase the bad news tactfully
• D)the indirect approach can provide introductory explanation so it can be understood by the reader
• E)you should always take responsibility for the claim even if you are not to blame in order to maintain the customer's goodwill

Understand the mechanisms and effects of internalized racism and discrimination within societal relationships.

Recognize the role of sociological theories and research in understanding racial prejudice, discrimination, and the fallacies associated with race.

Understand the concept of selective perception and its impact on social attitudes.

Comprehend the historical and societal impacts of racial and ethnic segregation, with a focus on apartheid.

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Definitions:

Industry

A sector of the economy that produces a specific type of goods or services, characterized by shared challenges, opportunities, and regulations.

Economic Activity

Represents the actions that involve the production, distribution, and consumption of goods and services within an economy.

Organizational Levels

The hierarchy within a company that structures the allocation of responsibility, from top management to lower-level employees.

Board of Directors

A group of individuals elected to represent shareholders, making key decisions and overseeing the general direction of a company or organization.