When Concluding Bad News Messages,which of the Following Will Promote

question 42

Multiple Choice

When concluding bad news messages,which of the following will promote goodwill in the message?

• A)Eliminating negatives
• B)Proposing an alternative
• C)Avoiding blame
• D)Using positive or neutral language
• E)Subordinating the bad news

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Definitions:

Intangibility

A characteristic of services that implies they cannot be seen, touched, or physically measured.

Evaluating Services

The process of assessing the quality, effectiveness, and satisfaction of services provided to customers.

Difficulty

The level of challenge or effort required to complete a task or overcome a problem.

Tangible

A term used to describe physical items that can be seen, touched, and usually, valued, such as machinery, buildings, or products.