When Denying a Customer Claim,what Should the Goal of the Communication

question 53

Multiple Choice

When denying a customer claim,what should the goal of the communication be?

• A)To say "no" in clear terms
• B)To explain how the customer is at fault
• C)To encourage the sale of a more expensive item
• D)To maintain goodwill
• E)To use clear and concise language

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Definitions:

Demand

How much of a good or service people are inclined and have the means to buy, spanning a range of prices, during a designated timeframe.

Equilibrium Price

The price at which the quantity of a good or service supplied is equal to the quantity demanded, leading to market stability where there is no excess supply or demand.

Equilibrium Quantity

The amount of goods or services available and sought after at the balance price.

Scalping

The practice of buying tickets, securities, or commodities for immediate resale at higher prices, often to exploit short-term fluctuations.