When Writing a Communication to Deny a Customer Claim,what Can

question 55

Multiple Choice

When writing a communication to deny a customer claim,what can be done to help maintain a future relationship?

• A)Providing a prompt response
• B)Explaining how to prevent similar issues in the future
• C)Use the word "you" frequently so the customer feels valued
• D)Lead the message with a clear statement of the bad news
• E)Helping the customer feel that the resolution was fair

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Definitions:

Emotions

Complex psychophysiological experiences reflected in psychological states, behavioral responses, and physiological changes.

Introvert

A person who prefers solitary activities and focuses on their own thoughts and feelings rather than seeking external stimulation.

Extravert

An individual who is outgoing, sociable, and derives energy from interactions with others, as opposed to solitude.

Emotional Responsiveness

The degree to which an individual responds to emotional stimuli or situations in their environment.