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In the context of the ACE process,the ________ questions help you develop what to say in a bad-news message,whereas the ________ questions focus on how to say it.
Q1: Rereading the entire document from the audience's
Q9: When making a request for a favor,what
Q33: Discuss the significance and benefits of analyzing
Q45: Which do you think is more important
Q53: Many proposals,especially those that are unsolicited,are unsuccessful
Q54: Keeping your purpose and desired outcome in
Q54: In addition to reacting to customers,you can
Q68: A stand-alone visual display of multiple representations
Q90: When conveying bad news,you should eliminate excess
Q92: _ are advantages that your audience directly