Why Is It Inappropriate to Use the Indirect Approach in a Message

question 26

Multiple Choice

Why is it inappropriate to use the indirect approach in a message that has to do with an employee's safety?

• A)The audience may mistake the message for a routine communication and decide not to read it.
• B)It is most important to maintain the company's positive image and retain the customer's goodwill.
• C)This approach will not be sufficient to soften the blow of the bad news.
• D)This approach puts the audience's welfare ahead of the company's best interests.
• E)It fails to adequately prepare the audience for the bad news that will follow.

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Definitions:

Retrieval Failure

The inability to recall information from memory, often due to the lack of proper cues or the decay of memory traces.

Encoding Failure

The inability to form new memories because the information was not effectively encoded into long-term memory.

Nonsense Syllables

Strings of letters that do not follow grammatical rules and do not have meaning, used in memory and learning experiments.

Encoding Failure

The inability to recall specific information because of insufficient encoding of the information at the time of memory formation.