Which of the Following Approaches Is Most Likely to Be

question 97

Multiple Choice

Which of the following approaches is most likely to be appropriate for closing a bad-news message?

• A)Avoid proposing a solution.
• B)Distract the audience from the topic.
• C)Blame the audience.
• D)Focus on a benefit.
• E)Apologize for the bad news.

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Definitions:

Valence

Is the value a person assigns to work‐related outcomes.

Work-Related Outcomes

The results or consequences stemming from employment, such as job satisfaction, productivity, and turnover.

Value Assigned

The process of determining the worth or importance assigned to an item, service, or process, often taking into account factors like cost, utility, and scarcity.

Equity Theory

A theory of motivation suggesting that individuals assess their job satisfaction and motivation based on the perceived fairness of their treatment compared to others.