If You Must Refuse a Claim Because the Customer Was

question 45

Multiple Choice

If you must refuse a claim because the customer was at fault,which of the following might help maintain customer loyalty?

• A)Explain the company policy and use that as the reason for the refusal.
• B)Explain the reason behind the policy and refusal.
• C)Clearly state the refusal.
• D)Offer clear and reasonable alternatives.
• E)Offer discounts on future transactions.

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Definitions:

Preponderance Of Evidence

A standard of proof in civil cases, requiring that a party's evidence be more convincing than the opponent's evidence to win the case.

Civil Law

A legal system originating in Europe, characterized by its codification of laws, that is distinguished from common law and covers areas such as contracts, family matters, and property.

Cyberlaw

A classification of law regulating business activities that are conducted online.

Existing Law

Existing law represents the current legal statutes and regulations that are in force at any given time.