If a Customer Uses Social Media to Make a Complaint,what

question 81

Multiple Choice

If a customer uses social media to make a complaint,what type of response from the organization will best promote goodwill?

• A)A personal response
• B)A corporate reply
• C)A reply with a link to the corporate policy page
• D)A humorous reply
• E)A private reply

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Definitions:

Influence Tactics

Strategies or actions designed to change another's behaviors or perceptions.

Recommendations

Advice or suggestions to improve or solve something.

Referrals

A process or method through which an existing user or customer recommends a product or service to potential new users, frequently incentivized by the company.

Ratings

Evaluations or assessments of something, usually in terms of quality, quantity, or some combination of both.