If a Customer Uses Social Media to Make a Complaint,what

question 81

Multiple Choice

If a customer uses social media to make a complaint,what type of response from the organization will best promote goodwill?

• A)A personal response
• B)A corporate reply
• C)A reply with a link to the corporate policy page
• D)A humorous reply
• E)A private reply

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Definitions:

Quick Assets

Highly liquid assets that can be quickly converted into cash without losing value, often including cash, marketable securities, and accounts receivable.

Current Assets

Items of value that are likely to be turned into cash, sold off, or used up within the span of one year or the length of the operating cycle, whichever period extends further.

Current Liabilities

Obligations that a company needs to pay off within one year or within its operating cycle, whichever is longer.

Credit Terms

Conditions under which a seller extends credit to a buyer, detailing the repayment time frame and any interest or penalties for late payment.