A Resident Cannot Hear and Has Poor Vision

question 1

Multiple Choice

A resident cannot hear and has poor vision.You need to write messages to the person.You should:

• A) Use your notepad
• B) Use a black felt pen and white paper
• C) Write small so that others nearby cannot read the messages
• D) Use a computer

Understand the interpretation of experiences and its barrier to communication.

Identify and contrast the effectiveness and limitations of electronic, oral, written, and nonverbal communication methods.

Describe the impact of ethnocentrism and cross-cultural communication.

Explain the concept of communication flow in organizations, including its directions, benefits, and disadvantages.

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Definitions:

Service Quality

The perception of the degree to which a service meets or exceeds customer expectations.

Body Language

Non-verbal communication through gestures, expressions, and bodily movements.

Sales Process

A series of steps taken by a company or sales representative to engage potential buyers and effectively convert them into customers.

Buyer's Readiness

The stages a potential customer goes through before deciding to purchase a product, including awareness, interest, desire, and action.