The Main Lesson from ChapterCase 11 About Zappos Is That

question 61

Multiple Choice

The main lesson from ChapterCase 11 about Zappos is that __________.

• A) Appropriate culture and structure is essential for strategic implementation
• B) Structure rarely evolves when strategy changes
• C) Employees need tighter control to ensure service quality
• D) Strategy has no impact on organizational culture

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Definitions:

Management

The process of dealing with or controlling things or people, often within a business or organizational setting.

Skills Theory

A leadership theory that focuses on leaders' capabilities, such as technical, human, and conceptual skills, suggesting that leadership depends on one's skills rather than inherent traits.

Common Themes

Recurrent and unifying ideas or motifs found across different works, discussions, or areas of study.

Transactional Leadership

A leadership style that focuses on supervision, organization, and performance; transactional leaders guide or motivate their followers in the direction of established goals by clarifying role and task requirements.