Under the Five Forces Model,a Differentiation Strategy Works Best When

question 95

Multiple Choice

Under the five forces model,a differentiation strategy works best when:

• A) The firm has intangible resources, supplier cost increases can be passed on to the customer, and equivalent substitutes are readily available.
• B) The firm has tangible resources, supplier cost increases can be passed on to the customer, and equivalent substitutes are readily available.
• C) The firm has tangible resources, supplier cost increases can be passed on to the customer, and the differentiation appeal creates customer loyalty.
• D) The firm has intangible resources, supplier cost increases can be passed on to the customer, and the differentiation appeal creates customer loyalty.

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