The Fact That in Its 2010 Annual Report,Microsoft Outperformed the S&P

question 36

Multiple Choice

The fact that in its 2010 annual report,Microsoft outperformed the S&P but underperformed in the NASDAQ over the previous five years indicates all of the following EXCEPT:

• A) Benchmarks are important to consider in competitive advantage.
• B) Competitive advantage is defined in relative terms.
• C) The NASDAQ is not a good indicator of competitive advantage.
• D) Competitive advantage can be difficult to assess.

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Definitions:

Total Quality Management

An ongoing process of improvement involving all members of an organization to enhance quality and meet or exceed customer expectations.

Participative Management

A management style where employees at all levels are encouraged to contribute ideas towards identifying and solving problems, making decisions, and improving productivity.

Empowerment

The process by which managers help others to acquire and use the power needed to make decisions affecting themselves and their work.

Coordination

The process of organizing activities and resources efficiently and effectively to achieve defined goals and objectives within an organization.