Under the Balanced-Scorecard Framework,management Concentrates on All of the Following

question 39

Multiple Choice

Under the balanced-scorecard framework,management concentrates on all of the following areas when it comes to improving how customers view the firm EXCEPT:

• A) Service.
• B) Quality.
• C) Stock price.
• D) Cost.

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Definitions:

Preferred Shares

Preferred shares are a type of equity security that typically provide dividends and asset liquidation preference over common shares but usually do not carry voting rights.

Common Shares

Equity securities that represent ownership in a corporation, giving holders voting rights and a share in the company’s profits through dividends.

Cash Dividends

Payments made by a corporation to its shareholder members from current or retained earnings, usually in the form of cash.