If the Firm Is Not Organized to Capture the Value

question 51

Multiple Choice

If the firm is not organized to capture the value from its resources it will not profit from the investment in the resources.In the 1980's Xerox's Palo Alto Research Center (PARC) developed many of the foundations for the ___________ industry.Yet these valuable and rare innovations were commercialized by other firms.

• A) Photo copying
• B) Transportation
• C) Desktop computing
• D) Music

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Definitions:

Emotional Labor

Managing one's emotions and how they are expressed to satisfy the emotional needs of a profession.

Burned Out

A state of physical, emotional, and mental exhaustion caused by prolonged stress or overwork, often leading to decreased performance.

Upset

A state of being unhappy or disappointed because of something unexpected or undesirable.

Customers

Individuals or entities that purchase goods or services from a business, often considered the most critical component in the success of an enterprise.