When Examining the Effects of the U

question 24

Multiple Choice

When examining the effects of the U.S.environment on the cultural values of Japanese managers working for Japanese firms in the United States,researchers found that these managers:

• A) did not believe that job security was important.
• B) supported the concept of formal authority.
• C) did not support the organizational values of group orientation and cooperation.
• D) perceived obedience and conformity to be very important.

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Definitions:

Philosophy

The study of fundamental questions about existence, knowledge, values, reason, mind, and language.

Customer Service

The assistance and support provided by a company to the people who use or buy its products or services.

Relationship Management

The strategy of maintaining a positive and productive relationship with business partners, clients, or customers, often through proactive communication and problem-solving.

Customer Satisfaction

A measure of how products or services supplied by a company meet or surpass customer expectation.