Steve Franklin Recently Purchased a Stereo System

question 79

Essay

Steve Franklin recently purchased a stereo system. After a few weeks it overheated, causing a small fire and some minor damage. What actions would you recommend to Steve to resolve his consumer complaint? What legal actions might Steve consider for this situation?

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Definitions:

Mirror Neurons

Neurons that fire both when an individual acts and when the individual observes the same action performed by another, thought to be the basis of empathy and understanding others' actions.

Hopscotch

A children's game involving throwing a small object into numbered spaces outlined on the ground and hopping through the spaces to retrieve the object.

Systematic Desensitization

A behavioral therapy technique used to reduce phobia or anxiety through gradual exposure to the feared object or situation coupled with relaxation exercises.

Counterconditioning

A behavior therapy technique where an undesirable response to a stimulus is replaced with a more desirable response.