If You Think That Your Bill Is Wrong, You Should

question 106

Multiple Choice

If you think that your bill is wrong, you should first:

• A) contact the local credit bureau and inform it of the billing error.
• B) complain to the Better Business Bureau.
• C) contact your state consumer protection agency.
• D) notify the creditor in writing within 60 days after the bill was mailed.
• E) contact your attorney to settle the matter.

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Definitions:

Significant Differences

Implies statistically or practically meaningful discrepancies between data sets, groups, or results.

Quality of Production

The degree to which products or services meet or exceed customer expectations in terms of features, reliability, and performance.

Error Rates

The frequency of errors or mistakes occurring in a process, system, or activity, typically expressed as a percentage or ratio.

Output Standards

Predetermined levels of performance or production that serve as benchmarks for evaluating the efficiency and effectiveness of processes.