-Refer to the above figure. The Law of Increasing Additional Costs applies in
Definitions:
Kaoru Ishikawa
A prominent Japanese organizational theorist and quality management innovator best known for developing the Ishikawa or fishbone diagram as a tool for quality control and problem-solving.
Customer
An individual or entity that purchases goods or services from a business.
Armand V. Feigenbaum
A quality control expert and developer of the Total Quality Control concept, advocating for systems thinking in quality management.
Operations Management
The area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services.
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