Tangibles Is the Dimension of Service Quality That Reflects the Customers

question 6

True/False

Tangibles is the dimension of service quality that reflects the customers' expectations of the services to be bundled with product purchases.

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Definitions:

Net Advantage

The quantitative benefit or gain derived from a particular decision or action, after considering all related costs and disadvantages.

Leasing

A financial arrangement where one party allows another to use an asset for a period of time in exchange for payment.

NPV

Net Present Value, a calculation used to determine the present value of an investment by the sum of its future cash flows minus the initial investment.

Leveraged Lease

A financial arrangement in which a lessor uses borrowed funds to purchase an asset and then leases the asset to a lessee, who pays lease payments that cover the lessor's financing cost and provide a return.